Your privacy and data security are our top priorities
At Crostich, your privacy is a priority. We collect only essential personal data — such as your name, email address, phone number, and measurements — strictly to process and deliver your orders. We do not sell, rent, or disclose your personal information to third parties for marketing purposes. All data shared during payment or communication is protected through end-to-end encryption and secure servers.
Crostich may use your information to:
We prioritize your data security. All transactions and communications on Crostich are protected by industry-standard encryption. We do not share your personal details with unauthorized third parties or for marketing purposes.
You may contact us at any time to access, modify, or delete your data. Our privacy practices are aligned with India’s Information Technology Act (Data Protection Rules) and global privacy standards.
The services provided by Crostich are intended to act as a facilitator between customers and independent tailors. While we verify and onboard only experienced professionals, Crostich itself does not perform tailoring services. All stiching, fitting, and delivery timelines are managed by our partnered tailors.
We strive to maintain accuracy across all listings, designs, pricing, and delivery details, but errors may occasionally occur. Crostich cannot be held liable for typographical mistakes, technical issues, third-party delays, or external disruptions beyond our control (such as courier or fabric availability).
All service descriptions and visuals on our platform are representational. Actual product outcomes may vary slightly depending on fabric type, stiching style, or customer-provided measurements.
By using this website, you acknowledge that Crostich shall not be responsible for any indirect or consequential damages arising from the services offered by partner tailors. Customers are advised to review measurements, timelines, and payment terms before finalizing orders.
Crostich prioritizes secure, transparent, and easy payment processes. Our platform uses industry-standard encryption and secure payment gateways to ensure every transaction is protected from unauthorized access.
We accept all major payment modes — UPI, credit and debit cards, net banking, and digital wallets. Customers can make full or partial payments at the time of booking, depending on the tailor’s policy.
Once a payment is processed, a digital invoice is automatically generated and sent to the registered email address. It is the customer’s responsibility to ensure that all payment details are entered accurately.
In cases of fraudulent activity, unauthorized payments, or incomplete transactions, Crostich reserves the right to suspend the order and initiate verification steps. Any payment disputes must be reported within 48 hours of the transaction.
All transactions made on Crostich.com imply acceptance of our terms, including those outlined under Refund, Cancellation, and Shipping policies.
We understand that fashion and fit are personal — and sometimes, changes are needed. At Crostich, we believe in a fair and flexible refund and cancellation policy designed to maintain balance between customer satisfaction and tailor commitments.
We also offer one complimentary alteration within 7 days of delivery to ensure perfect fit satisfaction.
Crostich reserves the right to decline refund or cancellation requests that violate our operational or ethical guidelines.
Shopping on Crostich.com is designed to be easy, safe, and transparent. We connect you with verified tailors who can transform your designs into reality, ensuring a professional and trustworthy shopping experience.
All displayed service rates are inclusive of stiching and basic tailoring charges unless otherwise mentioned. The final pricing may vary based on customizations, design complexity, or fabric type.
Crostich is committed to delivering exactly what you request — however, due to handcrafted nature, minor variations in finish, shade, or embroidery may occur. These are not considered defects but a reflection of authentic craftsmanship.
Customers are encouraged to review design details, size charts, and estimated timelines before confirming an order. Once confirmed, we assign the most suitable tailor based on skill, availability, and customer location.
We reserve the right to modify product listings, prices, and offers at any time without prior notice.
Once your garment is ready, it undergoes a quality check and packaging process before dispatch. Customers receive an automated update via email or SMS containing tracking details.
While we make every effort to meet delivery timelines, certain external factors (festive load, courier issues, or weather disruptions) may cause delays. Crostich will keep you informed in such cases.
All orders are delivered via trusted courier partners to ensure security and reliability.
Crostich participates in affiliate and partnership programs designed to promote high-quality tailoring services and related fashion accessories. Some of the links on our website may be affiliate links, meaning Crostich may earn a small commission at no additional cost to you when you make a purchase or booking through them.
These partnerships help us maintain our platform, improve service offerings, and bring more convenience to customers. However, Crostich’s recommendations and listings are always based on merit, performance, and customer satisfaction, never on affiliate influence.
Transparency and trust remain at the core of everything we do.
Our website, Crostich.com, uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognize your preferences, personalize your experience, and improve site functionality.
We use cookies to:
By continuing to use our website, you consent to our cookie usage as described here. You may choose to disable cookies in your browser settings, but doing so may affect certain website features.
Questions About Your Privacy?
If you have any questions or concerns regarding our privacy policy, or wish to exercise your data rights, please contact our privacy team.
Contact Privacy Team